FAQs
We’ve answered the common questions below — so you know exactly how it all works.
Built For The Trade is an Australian based website service built specifically for tradies and small trade businesses around the world.
We provide professional, streamlined websites using pre-designed themes that are customised to suit your business — helping you get online faster, more affordably, and without the hassle of a fully custom project.
Yes. Our themes are style-first — we start with the chosen design as the base, then tailor the content, services, service areas, branding and imagery to suit your business.
The live demos show the same design used across different trades, so you can see how each one adapts.
Go with the style you like most.
If you’re unsure, check the live demos — each design is shown across different businesses so you can see how it translates. If you still need a hand, we can point you in the right direction.
Once you’ve purchased your website, we’ll guide you through the next steps to get everything moving.
First, you’ll receive an invite to set up direct debit for your ongoing subscription, along with an email outlining everything we need from you to get started. This includes your business details, branding, copy, imagery, and any other content you’d like us to include.
From there, we’ll put together a draft of your website using everything you provide. Once the draft is ready, you’ll be able to review it and send through your feedback.
We include up to 2 rounds of revisions during the build phase.
Once you approve the website, we’ll prepare everything for launch, connect your domain, and take the site live. We’ll also handle the final setup tasks, including submitting the website for search engine indexing.
Once your website is live, you’ll continue receiving website updates based on your selected plan. Essentials includes up to 1 hour of updates each month, while Support includes unlimited reasonable-use website updates.
Most websites are ready within approximately 7 business days once we have all of your content and details.
We’ll provide a time estimate before we commence so you know what to expect. Delays usually come down to how quickly content is provided or feedback is returned.
We include up to 2 rounds of revisions during the build phase to make small tweaks and adjustments.
If you’re on a Support plan, ongoing updates can be handled after launch. Additional revisions outside of this will be quoted before we proceed.
Yes. We’ll load your photos and format your content so it reads clean and professional.
If you’re short on imagery, we can use premium stock photos to fill any gaps.
Yes. We’ll apply your logo, colours and fonts so the design feels like your business.
Each design follows a set layout so we can keep things fast and consistent.
Small adjustments are fine, but major layout changes are handled as a custom request.
The Essentials Plan includes up to 1 hour of website updates each month. You can also make your own content updates at any time using the website editor.
The Support Plan includes unlimited reasonable-use website updates — just send us the changes and we’ll handle them for you.
You’ll have editor access on either plan, so you can still make changes yourself whenever you prefer.
You can select your website and complete checkout directly through our website, with your first payment processed immediately at the time of purchase.
During onboarding, you’ll be asked to set up direct debit for your ongoing subscription, based on whether you’ve chosen monthly or yearly billing.
All recurring payments are processed securely via GoCardless, a trusted global payment provider specialising in direct debit. Payments are automatically debited on schedule, so there’s nothing you need to manage manually.
Importantly, we never store or have access to your bank details. All payment information is handled securely by GoCardless using bank-level encryption and security standards, ensuring your payments are safe, reliable, and hassle-free.
If you need support, please visit the GoCardless Payer Support page.
Yes. You can choose monthly or yearly billing.
Yearly billing saves 25% compared to monthly pricing.
Yes. All new customer plans have a 12-month minimum term. During this period, you’re committed to the subscription for the full minimum term, subject to our Refund Policy and any rights available under Australian Consumer Law.
After the 12-month term, your plan rolls over to a cheaper ongoing plan, which can be cancelled at any time with 30 days’ notice.
After the initial term, your website will continue on an ongoing plan to keep it live.
You’ll automatically roll over to the equivalent plan based on what you were on during your initial term. For example, if you had Support, you’ll continue on the ongoing Support option unless you choose to change plans.
If you choose not to continue after your initial 12-month term, your website will be taken offline at the end of your billing period.
Yes. You can upgrade to the Support plan at any time here.
If you’re on monthly billing, the change will apply from your next invoice. If you’re on yearly billing, we’ll invoice the difference upfront on a pro-rata basis. Once paid, the upgrade will be applied.
Your 12-month minimum term still applies.
Yes. You can downgrade from Support to Essentials with 30 days’ notice here.
If you’ve prepaid, we’ll apply a pro-rata credit for the remaining difference to future invoices (no cash refunds). Your 12-month minimum term still applies.
For monthly plans, we will update your recurring fee with the new rates.
Yes. You can move between plans as your needs change. Please visit our Manage My Plan page.
All plan changes require 30 days’ notice and take effect from your next billing date. If you’ve prepaid, any differences will be applied as a pro-rata credit to your account.
Yes. Every Built For The Trade website includes hosting, SSL security, backups, monitoring and technical maintenance, so there are no surprise hosting costs.
Yes. Built For The Trade websites are provided as a fully managed, hosted service.
This allows us to maintain performance, security, and consistency across all sites. Because of this setup, websites can’t be transferred to external hosting in a way we can support.
No — your domain name isn’t included.
We’ll connect your existing domain to your website and hosting. If you don’t have a domain yet, we’ll guide you through getting one.
Yes. You’ll have editor access to your website so you can update content yourself at any time.
If you’re on the Essentials Plan, you also receive up to 1 hour of website updates each month.
If you’re on the Support Plan, simply send us your changes and we’ll take care of them for you.
Yes. All websites are built with SEO best practices in mind, including page structure, meta data, and performance.
We also submit your website to search engines once it’s launched to help it get indexed.
Ongoing SEO strategy or ranking improvements are not included, but your site will be set up with a solid foundation.
Yes. We’ll connect your domain to your website during the launch process.
If you’re using email (such as Google Workspace or Microsoft 365), we’ll ensure your website connection doesn’t interfere with your existing email setup.
Yes. Add-ons can be added at any time.
You can include them during checkout, or if you’re already a customer, order them later as your business grows here.
Add-ons are billed on your next monthly invoice, or upfront if you’re on yearly billing.
We offer a range of add-ons to expand your website as needed.
This includes things like additional pages, project portfolios, galleries, blogs, and quote forms. You can learn more about these on our Add-Ons & Extras page.
You don’t need to decide everything upfront — you can start with what you need now and add more over time.
Support covers unlimited reasonable-use website updates within your website’s existing design and functionality.
This includes:
It does not include:
Support is designed for ongoing tweaks — not rebuilding or expanding the site.
To keep things running smoothly, support is intended for reasonable, ongoing updates rather than daily change requests. Updates are typically grouped and completed within a set timeframe. Frequent or larger requests may be scoped as additional work.
If your request falls outside of what’s included in Support — such as new pages, features, or larger changes — we’ll let you know and provide a quote before proceeding.
You’re never locked into anything unexpectedly.
If you're unsure about what you need for your website, or if you have questions, please contact us.
Yes.
If you’re on the Essentials Plan, you receive up to 1 hour of website updates each month.
Additional work beyond your included monthly allowance may be quoted separately.
If you expect to make regular changes, the Support Plan is usually the most cost-effective option.
Built For The Trade focuses on streamlined, template-based websites designed specifically for tradies.
Rather than building every website completely from scratch, we start with a proven design and customise it to suit your business — including your branding, services, content, and any selected add-ons. This keeps the process faster, simpler, and more affordable while still delivering a professional result.
If you’re looking for a fully bespoke website designed entirely from the ground up, our design partner Spacey Studios can assist. They specialise in custom website design and development for businesses that require a more tailored solution.
We’re based in Australia, but we work with trade businesses across Australia, New Zealand, the USA, Canada, the UK, and parts of Europe.
Depending on your location, we bill in AUD, NZD, USD, CAD, EUR or GBP. You can change your currency using the selector in the navigation bar.
If your country or preferred currency isn’t available, please contact us and we’ll let you know if we can accommodate your request.
Built For The Trade is ideal for tradies and small trade businesses who want a professional website without the cost, time, or complexity of a fully custom project.
If you want something streamlined, done-for-you, and built on a proven design system, you’re in the right place.
If your business needs something more custom, more complex, or outside the scope of our template-based packages, we’ll let you know upfront.
In those cases, we may recommend a custom project through our design partner, Spacey Studios instead.