FAQs

We’ve answered the common questions below — so you know exactly how it all works.

Getting Started

What is Built For The Trade?

Built For The Trade is an Australian based website service built specifically for tradies and small trade businesses around the world.

We provide professional, streamlined websites using pre-designed themes that are customised to suit your business — helping you get online faster, more affordably, and without the hassle of a fully custom project.

Do the website designs work for any trade?

Yes. Our themes are style-first — we start with the chosen design as the base, then tailor the content, services, service areas, branding and imagery to suit your business.

The live demos show the same design used across different trades, so you can see how each one adapts.

What if I’m not sure which design to pick?

Go with the style you like most.

If you’re unsure, check the live demos — each design is shown across different businesses so you can see how it translates. If you still need a hand, we can point you in the right direction.

What is the process after I purchase?

Once you’ve purchased your website, we’ll guide you through the next steps to get everything moving.

First, you’ll receive an invite to set up direct debit for your ongoing subscription, along with an email outlining everything we need from you to get started. This includes your business details, branding, copy, imagery, and any other content you’d like us to include.

From there, we’ll put together a draft of your website using everything you provide. Once the draft is ready, you’ll be able to review it and send through your feedback.

We include up to 2 rounds of revisions during the build phase. If you’re on a Support plan, ongoing updates can continue to be handled after launch. If you’re not on Support and request further revisions beyond the included rounds, these will be quoted separately before we proceed.

Once you approve the website, we’ll prepare everything for launch, connect your domain, and take the site live. We’ll also handle the final setup tasks, including submitting the website for search engine indexing.

How long does it take?

Most websites are ready within approximately 7 business days once we have all of your content and details.

We’ll provide a time estimate before we commence so you know what to expect. Delays usually come down to how quickly content is provided or feedback is returned.

How many revisions do I get?

We include up to 2 rounds of revisions during the build phase to make small tweaks and adjustments.

If you’re on a Support plan, ongoing updates can be handled after launch. Additional revisions outside of this will be quoted before we proceed.

Can I change the images and wording?

Yes. We’ll load your photos and format your content so it reads clean and professional.

If you’re short on imagery, we can use premium stock photos to fill any gaps.

Can I change the colours and fonts?

Yes. We’ll apply your logo, colours and fonts so the design feels like your business.

Can I change the layout of the pages?

Each design follows a set layout so we can keep things fast and consistent.

Small adjustments are fine, but major layout changes are handled as a custom request.

Plans, Billing & Terms

What’s the difference between Essentials and Support?

Essentials means your website is self-managed after launch.

Support includes ongoing updates — you send the changes and we’ll handle them for you. You’ll still have editor access either way, so you can make changes yourself if needed.

How do payments work?

You can select your website and complete checkout directly through our website, with your first payment processed immediately at the time of purchase.

During onboarding, you’ll be asked to set up direct debit for your ongoing subscription, based on whether you’ve chosen monthly or yearly billing.

All recurring payments are processed securely via GoCardless, a trusted global payment provider specialising in direct debit. Payments are automatically debited on schedule, so there’s nothing you need to manage manually.

Importantly, we never store or have access to your bank details. All payment information is handled securely by GoCardless using bank-level encryption and security standards, ensuring your payments are safe, reliable, and hassle-free.

If you need support, please visit the GoCardless Payer Support page.

Can I pay monthly or yearly?

Yes. You can choose monthly or yearly billing.

Yearly billing saves 25% compared to monthly pricing.

Is there a minimum term?

Yes. All new customer plans have a 12-month minimum term. Plans can’t be cancelled or refunded during this initial period.

After the 12-month term, your plan rolls over to a cheaper ongoing plan, which can be cancelled at any time with 30 days’ notice.

What happens after the initial 12-month term?

After the initial term, your website will continue on an ongoing plan to keep it live.

You’ll automatically roll over to the equivalent plan based on what you were on during your initial term. For example, if you had Support, you’ll continue on the ongoing Support option unless you choose to change plans.

What if I don’t continue after the initial term?

If you choose not to continue after your initial 12-month term, your website will be taken offline at the end of your billing period.

Can I upgrade to Support later?

Yes. You can upgrade to the Support plan at any time here.

If you’re on monthly billing, the change will apply from your next invoice. If you’re on yearly billing, we’ll invoice the difference upfront on a pro-rata basis. Once paid, the upgrade will be applied.

Your 12-month minimum term still applies.

Can I downgrade from Support?

Yes. You can downgrade from Support to Essentials with 30 days’ notice here.

If you’ve prepaid, we’ll apply a pro-rata credit for the remaining difference to future invoices (no cash refunds). Your 12-month minimum term still applies.

For monthly plans, we will update your recurring fee with the new rates.

Can I change plans later?

Yes. You can move between plans as your needs change. Please visit our Manage My Plan page.

All plan changes require 30 days’ notice and take effect from your next billing date. If you’ve prepaid, any differences will be applied as a pro-rata credit to your account.

Hosting, Domains & Access

Is hosting included?

Yes — hosting is included in all Built For The Trade websites, so there are no surprise costs.

Your website is hosted, maintained, and managed by us as part of your plan.

Do I have to host my website with you?

Yes. Built For The Trade websites are provided as a fully managed, hosted service.

This allows us to maintain performance, security, and consistency across all sites. Because of this setup, websites can’t be transferred to external hosting in a way we can support.

Is my domain included?

No — your domain name isn’t included.

We’ll connect your existing domain to your website and hosting. If you don’t have a domain yet, we’ll guide you through getting one.

Can I update or change the content on my site later?

Yes. You’ll have editor access to your website, so you can update content yourself at any time.

If you’re on a Support plan, you can also send through changes and we’ll handle them for you.

Will my website be optimised for search engines (SEO)?

Yes. All websites are built with SEO best practices in mind, including page structure, meta data, and performance.

We also submit your website to search engines once it’s launched to help it get indexed.

Ongoing SEO strategy or ranking improvements are not included, but your site will be set up with a solid foundation.

Can I connect my own domain and email?

Yes. We’ll connect your domain to your website during the launch process.

If you’re using email (such as Google Workspace or Microsoft 365), we’ll ensure your website connection doesn’t interfere with your existing email setup.

Add-Ons, Changes & Support

Can I add add-ons later?

Yes. Add-ons can be added at any time.

You can include them during checkout, or if you’re already a customer, order them later as your business grows here.

Add-ons are billed on your next monthly invoice, or upfront if you’re on yearly billing.

What types of add-ons are available?

We offer a range of add-ons to expand your website as needed.

This includes things like additional pages, project portfolios, galleries, blogs, and quote forms. You can learn more about these on our Add-Ons & Extras page.

You don’t need to decide everything upfront — you can start with what you need now and add more over time.

What does a Support Plan actually include?

Support covers ongoing content updates and small changes to your website.

This includes:

  • Text updates such as services, service areas and general content
  • Image updates or replacements
  • Contact detail updates
  • Team member updates
  • Adding or removing existing sections within your design
  • Basic form updates such as confirmation messages or enquiry routing

It does not include:

  • New pages
  • New features or functionality
  • Major layout changes or redesigns

Support is designed for ongoing tweaks — not rebuilding or expanding the site.

To keep things running smoothly, support is intended for reasonable, ongoing updates rather than daily change requests. Updates are typically grouped and completed within a set timeframe. Frequent or larger requests may be scoped as additional work.

How do I request changes?

If you’re on a Support plan, you can submit your updates through our content updates form here.

If you need to manage your plan, please visit the relevant page here.

We’ll review your request and complete the changes within a reasonable timeframe, depending on the scope.

What happens if I need something outside of Support?

If your request falls outside of what’s included in Support — such as new pages, features, or larger changes — we’ll let you know and provide a quote before proceeding.

You’re never locked into anything unexpectedly.

If you're unsure about what you need for your website, or if you have questions, please contact us.

Can I request changes without a Support plan?

Yes, but changes outside of your initial build and revision rounds will be quoted as additional work.

If you expect to make regular updates, the Support plan is usually the most cost-effective option.

To request changes, please visit this form here.

About Built For The Trade

Do you offer custom websites?

Built For The Trade focuses on streamlined, template-based websites designed specifically for tradies.

Rather than building every website completely from scratch, we start with a proven design and customise it to suit your business — including your branding, services, content, and any selected add-ons. This keeps the process faster, simpler, and more affordable while still delivering a professional result.

If you’re looking for a fully bespoke website designed entirely from the ground up, our design partner Spacey Studios can assist. They specialise in custom website design and development for businesses that require a more tailored solution.

Where are you based?

We’re based in Australia, but we work with trade businesses across Australia, New Zealand, the USA, Canada, the UK, and parts of Europe.

Depending on your location, we bill in AUD, NZD, USD, CAD, EUR or GBP. You can change your currency using the selector in the navigation bar.

If your country or preferred currency isn’t available, please contact us and we’ll let you know if we can accommodate your request.

Who is Built For The Trade best suited for?

Built For The Trade is ideal for tradies and small trade businesses who want a professional website without the cost, time, or complexity of a fully custom project.

If you want something streamlined, done-for-you, and built on a proven design system, you’re in the right place.

What if I need something more advanced?

If your business needs something more custom, more complex, or outside the scope of our template-based packages, we’ll let you know upfront.

In those cases, we may recommend a custom project through our design partner, Spacey Studios instead.

Ready To Get Your Website Sorted?

Choose a design, send your details, and we’ll handle the rest.