Content Updates

Content Updates are designed for small, ongoing changes to your website.

This includes things like text updates, image swaps, contact detail changes, team member updates, adding or removing existing sections within your design, and basic form updates such as confirmation messages or enquiry routing.

Content Updates do not include new pages, new features or functionality, major layout changes, or full redesigns.

If your request falls outside of what’s included, we’ll let you know and provide a quote before proceeding.

You can request a content update by submitting the Content Updates form.

Once we receive your request, we’ll review it and let you know if anything further is needed before we proceed.

Content updates are typically grouped and completed within a reasonable timeframe, depending on the type and size of the request.

Smaller changes are usually turned around quickly, while larger or more detailed requests may take a little longer.

Yes. In fact, it’s often better to group changes together where possible.

This helps keep updates more efficient and avoids unnecessary back-and-forth.

If you have many changes, please submit them via a document – you will find this as an option on the request form.

No, content updates are intended for reasonable, ongoing changes — not daily update requests or unlimited development time.

If update requests become too frequent or too large in scope, we may recommend an alternative solution or quote additional work separately.

Yes. You’ll still have editor access to your website, so you can make content changes yourself at any time if you prefer.

If you’re on a Support plan, you also have the option to send the changes to us and we’ll handle them for you.

If your request falls outside of what’s included in Content Updates, we’ll let you know before proceeding.

Where relevant, we’ll either provide a quote for the work, recommend an add-on, or suggest the best next step.

Yes. You can upgrade to the Support plan at any time via the Manage My Plan page.

If you’re on monthly billing, the change will apply from your next invoice. If you’re on yearly billing, we’ll invoice the difference upfront on a pro-rata basis. Once paid, the upgrade will be applied.

Your 12-month minimum term still applies, billed for the remaining period at the new price.

Upgrades are applied as soon as the upgrade invoice is paid.

If you’re on monthly billing and no pro-rata invoice is required, the change will apply from your next billing cycle.

Yes, but changes outside of your initial build and revision rounds will be quoted as additional work.

If you expect to make regular updates, the Support plan is usually the most cost-effective option.

If you need something larger — such as a new page, additional functionality, or a more significant update — we’ll either quote it as additional work or direct you to the most suitable add-on.